Restore Hope

Restore Hope

Pelvic Health Physical Therapy

PRIVACY POLICY

Restore Hope Physical Therapy, PLLC

I. INTRODUCTION

Thank you for choosing Restore Hope Physical Therapy. We are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (restorehopept.com) or use our services.

II. INFORMATION WE COLLECT

A. Personal Information

We may collect the following types of personal information:

  • Name, address, email address, phone number
  • Date of birth
  • Insurance information
  • Medical history and records
  • Payment information
  • Information provided during physical therapy evaluations and treatments
  • Any other information you provide to us related to your health care

C. Website Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Referring website
  • Pages visited
  • Time and date of your visit
  • Time spent on those pages
  • Other diagnostic data

III. HOW WE USE YOUR INFORMATION

Sharing of Personal Information

We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties. Text messaging opt-in data is not being shared with third parties.

We use your Personal Health Information (PHI) for various purposes, including:

A. Treatment

We may use your PHI within our practice to provide you with physical therapy treatment, including discussing or sharing your PHI with our colleagues, trainees, and interns. We may disclose your PHI to physicians, psychiatrists, psychologists, and other licensed health care providers who provide you with health care services or are otherwise involved in your care to coordinate your treatment.

B. Payment

We may use and disclose your PHI to bill and collect payment for the treatment and services we provide you. This includes sending your PHI to your insurance company or health plan for payment, as well as providing your PHI to business associates, such as billing companies, claims processing companies, and others that process health care claims.

C. Healthcare Operations

We may disclose your PHI to facilitate the efficient and correct operation of our practice, including quality control evaluations, performance evaluations of health care professionals, and compliance with applicable laws. We may also provide your PHI to our attorneys, accountants, and consultants when necessary.

D. Communication

We may use your contact information to communicate with you about appointment reminders, treatment information, and practice updates. This includes sending you communications via text message, email, or phone call through our scheduling system (SavvyCal) or other platforms. By providing your mobile phone number or email address, you consent to receive such communications from us.

E. Website Improvement

We use information collected from our website to analyze trends, administer the site, track user movements, and gather demographic information for aggregate use to improve our website.

IV. DISCLOSURE OF YOUR INFORMATION

We may disclose your PHI without your consent in the following circumstances:

A. As Required by Law

  • When disclosure is required by federal, state, or local law
  • Judicial, board, or administrative proceedings
  • Law enforcement purposes

B. To Avoid Harm

We may provide PHI to law enforcement personnel or persons able to prevent or mitigate a serious threat to the health or safety of a person or the public.

C. Public Health and Safety

  • Child abuse and neglect reporting
  • Elder/dependent adult abuse reporting
  • When necessary to prevent serious threats of violence
  • Public health activities, including reporting deaths
  • Health oversight activities

D. Other Specific Circumstances

  • Workers’ Compensation purposes
  • Appointment reminders and health-related services
  • Research purposes (with your consent)
  • Specific government functions, including protecting the President, national security, and intelligence operations
  • When compelled by an arbitrator or arbitration panel
  • When required by the Secretary of Health and Human Services to investigate or assess our compliance with HIPAA regulations

V. DISCLOSURES TO FAMILY, FRIENDS, OR OTHERS

We may provide your PHI to a family member, friend, or other individual who you indicate is involved in your care or responsible for the payment for your health care, unless you object in whole or in part. In emergency situations, we may disclose PHI to these individuals if we determine it is in your best interest.

VI. OTHER USES AND DISCLOSURES

Any other uses and disclosures of your PHI not described in this Privacy Policy will be made only with your written authorization. You may revoke this authorization at any time by providing written notice.

VII. TEXT MESSAGE CONSENT

By providing your mobile phone number to Restore Hope Physical Therapy, you expressly consent to receive text messages from us, including but not limited to appointment reminders, scheduling confirmations, and other practice communications sent through our scheduling system (SavvyCal) or other platforms.

You understand that:

  • Standard message and data rates may apply from your wireless provider
  • You can opt out of receiving text messages at any time by texting “STOP” in response to any message or by contacting us directly
  • Text messaging is not a secure form of communication, and there is some risk that information in a text message could be read by a third party
  • Providing your mobile phone number is not a condition of receiving services from Restore Hope Physical Therapy

This consent remains valid until you opt out or notify us that you wish to revoke this consent.

VIII. YOUR RIGHTS REGARDING YOUR PHI

You have the following rights regarding your PHI:

A. Right to See and Get Copies

You have the right to see your PHI in our possession or to get copies of it. You must submit your request in writing. If we do not have your PHI but know who does, we will advise you how to get it. You will receive a response within 30 days. If your request is denied, we will explain the reasons in writing and inform you of your right to have our denial reviewed.

If you request copies, we will charge you no more than $0.25 per page. We may provide you with a summary or explanation of the PHI if you agree to the cost in advance.

B. Right to Request Limits

You have the right to ask that we limit how we use and disclose your PHI. While we will consider your request, we are not legally bound to agree. However, if we do agree, we will put those limits in writing and abide by them except in emergency situations. You do not have the right to limit the uses and disclosures that we are legally required or permitted to make.

C. Right to Choose How We Send Your PHI

You have the right to request that your PHI be sent to you at an alternate address or by an alternative method. We will accommodate reasonable requests provided that we can give you the PHI in the format you requested without undue inconvenience. You may be responsible for any associated fees.

D. Right to Get a List of Disclosures

You have the right to a list of disclosures of your PHI that we have made, except for disclosures for treatment, payment, healthcare operations, directly to you or your family, or as authorized by you. We will respond to your request within 60 days. The list will include disclosures made in the previous three years unless you request a shorter time period.

E. Right to Amend Your PHI

If you believe there is an error in your PHI or important information has been omitted, you have the right to request that we correct the existing information or add the missing information. Your request and the reason for it must be made in writing. We will respond within 60 days.

We may deny your request if we find that the PHI is: (a) correct and complete, (b) forbidden to be disclosed, (c) not part of our records, or (d) written by someone other than us. Our denial will be in writing, state the reasons for the denial, and explain your right to file a written statement of disagreement. If you do not file a written objection, you still have the right to ask that your request and our denial be attached to any future disclosures of your PHI.

F. Right to Get This Notice by Email

You have the right to get this notice by email and to request a paper copy as well.

IX. WEBSITE SECURITY

The security of your information is important to us, but please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

X. CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”) except in the context of providing physical therapy services. When providing physical therapy services to minors, we collect personal information with the consent of a parent or guardian and in compliance with all applicable laws and regulations regarding the privacy of minors’ health information.

XI. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We will also notify you of material changes by email if you have provided your email address to us.

XII. HOW TO COMPLAIN ABOUT OUR PRIVACY PRACTICES

If you believe we may have violated your privacy rights, or if you object to a decision we made about access to your PHI, you may file a complaint with Dr. Hope Cunningham at drhope@restorehopept.com. You may also send a written complaint to the Secretary of the Department of Health and Human Services at 200 Independence Avenue S.W., Washington, D.C. 20201. If you file a complaint about our privacy practices, we will take no retaliatory action against you.

XIII. CONTACT US

If you have any questions about this Privacy Policy, please contact:

Restore Hope Physical Therapy, PLLC

Dr. Hope Cunningham, DPT
Email: drhope@restorehopept.com
Phone: 202-990-7177

By using our website or services, you agree to the terms of this Privacy Policy.